New to Port Colborne? Start Here

Address: 66 Charlotte St, Port Colborne, ON L3K 3C8

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Phone: 905-835-2900

Email: [email protected]

Virtual City Hall handles property taxes, water, and wastewater bills online.

Provider: Canadian Niagara Power is the Port Colborne electricity provider.

Customer Service: 905-835-0051

New Account: Register through the online customer portal. A security deposit may be required.

Moving within the service area? Contact at least 5 business days before your move.

Billing Cycle: City service, billed monthly.

Rates (To Confirm): Fixed and consumption rates vary by meter/tier — check the official City Water & Wastewater Billing page below to confirm current rates.

Garbage & Organics: Handled by Niagara Region.

Recycling (Blue & Grey Boxes): Managed by Circular Materials, contractor Miller Waste Systems (1-833-621-0726, [email protected]) for missed recycling and new or replacement Blue or Grey Boxes.

Schedule: Garbage every other week; Blue, Grey, and Green bins weekly. Put bins out by 7:00 a.m. and no earlier than 5:00 p.m. the night before.

Large Items: Must be booked online at least 2 working days before garbage day.

New Homeowners & Tenants: You are eligible for a free set of organics bins within 1 year of possession or occupancy, collected at City Hall (66 Charlotte St) with a transfer deed (showing your name, address, and possession date) or a rental agreement.

Collection Day Reminders: Use the Niagara Region Waste app or the Region's "Find your collection day" tool to sign up for email or phone reminders.

Address not found in the lookup tool? Contact Niagara Region or Miller Waste (1-833-621-0726) directly — do not guess the day.

Eligibility: Free resident pass for Port Colborne residents age 16 and older (Port Colborne residents only, non-transferable).

Free Parking Perks: Displayed on your dashboard, it gives free parking at Nickel Beach, at Centennial–Cedar Bay Beach, and in certain areas during Canal Days.

Nickel Beach Entry vs. Parking: Nickel Beach entry is free and open to anyone; parking in the lots is paid, and the PORTicipate Pass is what makes parking free for residents.

Online Form: Register through the online form on the official City PORTicipate Pass page below.

Verified Pickup Location & Mail Option: Pick up in person at Port Colborne City Hall (66 Charlotte St) between 9:00 a.m. and 4:00 p.m., Monday to Friday — or indicate on your online form if you prefer to receive your pass by mail.

What to Bring: Proof of Port Colborne address, such as a driver's licence, passport, tax bill, or a utility bill showing your name and address.

Port Colborne has 3 Welland Canal bridges (Bridge 19 on Main St, Bridge 19A on Mellanby Ave, and Bridge 21 on Clarence St).

Local Rule: Check bridge availability online before leaving home (search "port colborne bridge availability" or use the live St. Lawrence Seaway bridge status page below), and drive to cross a bridge that is down rather than waiting in line for a raised bridge.

NRT OnDemand Hours: Monday to Saturday, 7:00 a.m. to 10:00 p.m.

How to Book: Book by mobile app or call 289-302-2172.

Current Fares (To Confirm): Check the official Niagara Region Transit website to confirm current fares before riding.

Regional perspective: Leaving Port Colborne for something is not a drawback — Welland, Fort Erie, and St. Catharines are about 15 to 20 minutes away, whereas crossing a big city often takes longer than that.

Free Cards: Library cards are free for Port Colborne and Niagara Region residents.

Phone: 905-834-6512 · Email: [email protected]

How to Register: Register in person, by phone, or online with 2 pieces of ID (one showing your name and current address). Online registrants must confirm and show ID in person.

• Get to know your neighbours: Locals say people genuinely watch out for each other here.
• Support small business: Local shops, markets, and independent restaurants keep the town thriving.
• Morgan's Point Conservation Area: A quiet park with a short trail and a shoal beach that is easier for dogs.
• Summer swimming: Check official beach water conditions in summer before swimming.
• Canal Days: Very fun every August long weekend, but very busy — plan ahead for it.
• 15–20 minute regional drives: Leaving town to shop in Welland, Fort Erie, or St. Catharines takes about 15 to 20 minutes — faster than crossing a big city.